Frequently Asked Questions
What is the shipping policy?
We offer free standard shipping on all orders over $100. For smaller orders, a flat rate of $15 is applied to ensure your garments arrive in pristine condition.
How do I initiate a return?
To initiate a return, please contact our customer care team within 14 days of receipt. Items must be returned in their original packaging and unworn to be eligible for a full refund.
Are your garments machine washable?
We recommend hand washing in cold water to preserve the fabric's integrity. If necessary, use a gentle cycle and avoid bleach or harsh detergents to maintain the garment's quality.
What is your return and refund policy?
We offer a 30-day window for returns. For full refunds, the item must be in its original condition with all tags attached. Refunds are processed within 5-7 business days after we receive the returned item.
How can I contact customer care?
For any inquiries regarding your order or our collection, please reach out to our dedicated customer care team at hello@nolven.com. We are here to assist you with any questions you may have.