Shipping Policy
Standard Delivery
We offer a standard shipping service for all orders within the United States. Orders placed by 12:00 PM EST are typically dispatched the same day. Delivery usually takes 3 to 5 business days to arrive at your doorstep.
Express Delivery
For urgent orders, we provide a premium express service. This option ensures your garments arrive in 1 to 2 business days, perfect for those who value speed without compromising on quality.
International Shipping
We provide international shipping to select global destinations. Please note that international orders may take 5 to 10 business days to arrive. Additional customs fees may apply depending on your local regulations.
Return & Refund
We believe in the quality of our pieces. If for any reason you are not satisfied with your purchase, we offer a simple and respectful return process.
01
Initiate the Process
Visit our customer care portal to initiate a return request. Please provide the reason for the return and your order details.
03
Return Logistics
Once your package is received, we will process your refund within 5-7 business days. Please note that shipping fees are non-refundable.
02
Secure Packaging
We recommend using a sturdy, unmarked box to protect your garment. Ensure all original tags are attached before shipping.
04
Final Confirmation
You will receive an email confirmation regarding the status of your refund. If you have any questions, our team is available to assist you.
Legal Terms
Welcome to NOLVEN. By accessing our website and using our services, you agree to the terms and conditions outlined below. We are committed to providing a secure and professional shopping experience for our customers.
Privacy Policy: We respect your privacy. We do not sell, trade, or rent your personal information to others. Our privacy policy outlines how we collect, use, and protect your data when you interact with our website.
Terms & Conditions: These terms govern your use of our website. By using our site, you agree to the terms of use, including but not limited to our shipping, return, and refund policies.
Contact Us: If you have any questions about our terms or policies, please reach out to us at hello@nolven.com. We are here to assist you in any way we can.